Contact Us
Contact Us
Section titled “Contact Us”We’re a small team and we read every message.
Quick Support
Section titled “Quick Support”Via Figaro
Section titled “Via Figaro”Just text:
I have a questionor
I need help with somethingFigaro can answer many questions directly. For issues it can’t solve, it’ll direct you to human support.
Email Support
Section titled “Email Support”For:
- Account issues
- Billing questions
- Bug reports
- Technical problems
We typically respond within 24 hours.
Privacy Questions
Section titled “Privacy Questions”For:
- Data requests
- Privacy concerns
- GDPR/CCPA inquiries
- Security questions
Feature Requests
Section titled “Feature Requests”Have an idea for Figaro? We track every request.
Via text:
I wish Figaro could [your idea]We log feature requests and use them to prioritize our roadmap. When we build something you asked for, we’ll let you know!
Report a Bug
Section titled “Report a Bug”Found something broken? Let us know:
Email: help@textfigaro.com
Include:
- What you were trying to do
- What you texted
- What happened (or didn’t happen)
- Your phone number
Screenshots help if you have them.
Business Inquiries
Section titled “Business Inquiries”For:
- Partnership opportunities
- Enterprise plans
- Press inquiries
- Investment discussions
Company Info
Section titled “Company Info”Figaro Labs LLC
We’re a small company focused on making AI assistants that respect you.
- No VC pressure to “monetize users”
- No shareholders demanding growth at any cost
- Just customers who pay us to serve them
Response Times
Section titled “Response Times”| Channel | Typical Response |
|---|---|
| Via Figaro | Instant (automated) |
| Email (help@) | Within 24 hours |
| Email (privacy@) | Within 48 hours |
| Email (business@) | Within 1 week |